SLA and supportNot verified
Support level and SLA exist only when approved in contract.
No contractual SLA is published.- Scope
- contract_specific
- Evidence
- contract:pending
ENTERPRISE SUPPORT
Support starts with agreed accountability
Channels, hours, SLA, and escalation are set by contract. This public page does not replace commercial terms.
Evidence snapshot: 2026-09-06 · review by 2026-09-20 · partial_read_only
Controls
Deployment profiles
SaaSBeta
A Wicsora-managed deployment with no published HA or SLA guarantee.
Current single-site runtime is not HA/SLA evidence.- Region
- deployment_specific
- Evidence
- docs/enterprise/deployment-profiles.md
On-PremBeta
Customer-environment packaging with outbound access denied by default.
Signed artifacts and a customer restore drill are still required.- Region
- customer_environment
- Evidence
- docs/enterprise/deployment-profiles.md;deploy/onprem
Evidence snapshot: 2026-09-06 · review by 2026-09-20 · partial_read_only